Description

Medical Office Manager – Paramus and Fort Lee, NJ

Metro Eye Care, a division of Eye Centers of America, is a multi-specialty ophthalmology and optometry practice with 4 offices across Bergen County. With 9 ophthalmologists and 2 optometrists, our growing practice is looking to hire 2 office managers, one for our Paramus office and one for our Fort Lee Office. 

The office manager position plays a critical role for any practice; responsible for all activities related to the daily operations of the clinic. This position supports a wide range of functions; from providing front line responses to patients, staff and providers, to oversight of practice procedures and workflow, to everything in between. We are looking for a dedicated and kindhearted person to take on this immense responsibility.

Responsibilities include, but are not limited to:

• Manage, triage and maintain daily operations and workflow of the office
• Supervise, support and primary contact for staff and providers
• Maintain proper scheduling and oversee proper scheduling for patients, providers and staff
• Address patient questions and feedback
• Implement, maintain and oversee current and new office policies and procedures
• Oversee and evaluate staff – recommend who may need additional training
• Assist in the recruitment, onboarding, and performance evaluation of staff to build and maintain a high performing team
• Maintain staff schedules, attendance and tardiness
• Fill in gaps in staffing if necessary
• Maintain all office inventory – clinical and administrative
• Constant communication with directors/managers regarding ongoings of the office, including patient/provider/staff issues, schedule changes, equipment repairs, etc.
• Represent our practice in a professional manner and demonstrate exemplary customer service
• Ensure a professional work culture; always demonstrate respect for all

Requirements

What we are looking for:

• Bachelor’s Degree in relevant field and/or five (5) plus years of proven, direct management experience.
• Ability to multi-task and perform well in stressful situations
• Ability to communicate and collaborate effectively with leadership, team members and providers.
• Familiarity with HIPAA and healthcare regulations
• Proficient on computer and office software, Nextech and Athena preferred
• Ability to perform both tech and front office tasks (training may be provided for the right candidate).
• Knowledge of ophthalmology billing and coding preferred
• Understand time requirements (40+ hours as needed) to fulfill responsibilities, including occasional weekends if needed.
• Understand all responsibilities and obligations of a medical office manager