Description

CLINICAL OPERATIONS MANAGER

North Bay Retina

North Bay Retina (NBR) is seeking an experienced and motivated Clinical Operations Manager to join our ophthalmology team. This is a hands-on leadership position responsible for overseeing the daily clinical operations of our retina practice while supporting our physicians, clinical staff, and patients.

The ideal candidate will have management experience in an ophthalmology setting, strong clinical knowledge, excellent communication skills, and the ability to lead a busy clinical team while maintaining high standards of patient care.

POSITION OVERVIEW

The Clinical Operations Manager will oversee the day-to-day operations of the clinical/back-office department, including staff management, patient flow, scheduling, clinical training, supplies and medication inventory, equipment, regulatory compliance, and quality of care.

This is a working management position. The manager will also provide clinical support as needed, including patient workups, diagnostic imaging, procedures, and physician scribing.

KEY RESPONSIBILITIES

Oversee daily clinical operations and patient flow
Lead, coach, train, and support clinical/back-office staff
Participate in hiring, onboarding, performance evaluations, and disciplinary processes
Develop and implement clinical policies, procedures, and workflow improvements
Monitor physician schedules and make recommendations to improve efficiency
Provide hands-on clinical training to ophthalmic technicians
Perform patient workups, imaging, fluorescein angiography, and scribing as needed
Support physicians and staff with clinical and operational needs
Oversee medication and clinical supply inventory, including ordering, tracking, and expiration/waste management
Coordinate maintenance and repair of clinical equipment
Work with IT and staff to ensure effective use of clinical software and technology
Assist with regulatory compliance and MIPS reporting
Coordinate staff meetings, training, in-services, and continuing education
Work collaboratively with physicians, the Administrator, billing staff, and other members of the practice
Maintain a professional, organized, and patient-centered clinical environment
Perform additional duties necessary to support the successful operation of the practice
QUALIFICATIONS

Required:

Management or supervisory experience in an ophthalmology or eye-care setting
Strong understanding of ophthalmic clinical workflows and terminology
Experience working with and/or managing ophthalmic technicians
Ability to perform or understand patient workups, diagnostic testing, imaging, and clinical documentation
Excellent communication, leadership, and organizational skills
Strong attention to detail and ability to manage multiple priorities
Ability to work effectively in a fast-paced clinical environment
Professional, compassionate, and patient-focused approach
Preferred:

Retina or subspecialty ophthalmology experience
Experience with ophthalmic diagnostic equipment and imaging
Experience with clinical software and electronic medical records
Experience developing staff training programs or clinical workflows
Military medical experience is encouraged and welcomed
Experience leading teams in a structured medical or clinical environment
WHAT WE ARE LOOKING FOR

We are looking for a strong clinical leader who enjoys working with people and being actively involved in the day-to-day operation of a medical practice.

The successful candidate will be someone who can lead from the front—supporting staff, solving problems, improving workflows, assisting physicians, and maintaining a high standard of patient care.

If you have ophthalmology management experience and are ready to take on a leadership role in a busy retina practice, we would like to hear from you.

Send a cover letter with a summary of management experience and your resume to kmulvey@sonic.net.  No phone calls please.

North Bay Retina is an equal opportunity employer.